Zendesk is the technology.
Aktie Now is the intelligence.
With expert implementation, strategic guidance, and end-to-end support, we turn your Zendesk investment into real customer experience results.
Zendesk: The world's most complete CX platform.
Autonomous agents that resolve cases end-to-end with precision and continuous learning.
Intelligent knowledge base connecting internal and external content in real time.
Transparency, security, and compliance in every AI interaction — with full auditability.
Connects the platform to any system — CRM, ERP, APIs — and executes actions autonomously.
Real-time analytics in plain language. Any team accesses data without depending on IT.
Built for Different Operations.
Powered by The Same Platform.
Some teams need AI that guides their agents. Others need AI that handles customers on its own. Zendesk offers both, so you can automate at the level that drives the most business impact.
Agent-facing AI bundle designed to improve efficiency and eliminate human error.
What it does for your team:
- Boosts agent productivity with a suite of 15 AI-powered tools.
- Gain 10% more efficiency across 10 agents, like adding one extra hire.
- Automates ticket triage entirely, cutting cost and inefficiency.
- Standardizes responses to reduce errors and compliance risk.
- Reduces new hire ramp time by surfacing real-time guidance.
Customer-facing AI that autonomously answers questions, solves problems, and executes workflows.
What it does for your team:
- Covers every channel, language, and timezone, instantly.
- Routes tickets, applies macros, sets fields, and fetches data automatically.
- Builds and maintains AI workflows through conversational prompting.
- Connects existing systems to unlock faster, more complete resolutions.
- Costs significantly less per resolution than a human hire.
Three services. One objective:
real results.
We don't stop at recommendations. The same team that designs your strategy implements and evolves it, ensuring consistent execution, clear accountability, and measurable outcomes.
CX Design
We design the experience before we build it.
Strategic clarity on where customer experience generates the most business impact. We assess maturity, map gaps, and design a roadmap — so every technology decision is backed by clear business reasoning, not vendor demos.
Outcome
Real visibility into where your operation stands and clear direction before any investment in technology or headcount.
CX Technology
The technology that connects strategy to operations.
We implement, configure, and integrate the platform end-to-end, with the same team that designed the strategy building it out. No handoffs, no gaps in accountability — just a single team responsible for the full delivery.
Outcome
Operation runs on the right platform, with lower cost per interaction, scalable capacity, and real team adoption.
CX Operations
Continuous CX management focused on performance.
We keep your operation ahead of what the business demands. Problems are identified and addressed before they become crises, and AI models are continuously monitored and improved so performance holds up over time.
Outcome
CX operation stays current, platform keeps improving, and the team focuses on the business rather than maintaining the technology.
The principle behind every result we deliver.
Every engagement starts with a clear diagnosis, moves into structured execution, and continues with ongoing optimization. The same team stays accountable across all three.
Design
Define the right CX model before scaling.
Strategic clarity on where customer experience generates the most business impact.
Enable
AI-powered CX, properly implemented.
The structure, technology, and processes that turn strategy into operational reality.
Evolve
Continuous improvement, not static processes.
A CX operation that continuously evolves and sustains growth.
Our clients didn't just implement technology.
They transformed their business.
Case Study · Ticketing & Live Events
Victory Live
Victory Live aggregated multiple ticketing brands (Ticket Evolution, DTI Management, 1Ticket) with disjointed help desks across Zendesk, Freshdesk, and Salesforce. They needed a single CX operation without disrupting any brand experience.
Products: Zendesk Suite Enterprise · Advanced AI Add-On · Workforce Management
Case Study · Enterprise HR Operations
IBM Client
HR processes running entirely by email — 15 days to review 700 requests. Every day of delay had a direct cost on workforce operations and employee satisfaction across the entire organization.
For a decade transforming CX into business results.
We are a CX consulting company that designs, implements, and optimizes customer experience solutions, with a consistent focus on measurable business outcomes.
When CX becomes strategy,
results become a consequence.
We turn customer experience into business performance. Fill out the form and our team will get in touch — no generic proposals, we assess your specific operation first.